Padisol

1. Introduction

Padisol ("we", "our", or "us") operates a The Comfort you Deserve platform that connects tenants with property managers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, and related services (collectively, the "Platform").

2. Information We Collect

2.1 Information You Provide

Account details: name, email address, phone number, and password.
Profile information: profile picture, preferences, and role (tenant or manager).
Property information: listings, descriptions, images, pricing, and location data.
Payment information: bank account details for manager payouts (processed securely via Paystack).
Booking data: check-in dates, check-out dates, number of nights, special requests, and booking notes submitted when reserving hotel or short-let properties.
KYC documents: government-issued identification and supporting documents submitted for identity verification.
Communications: messages sent through our in-app messaging system.
Support requests and feedback submitted through contact forms.

2.2 Automatically Collected Information

Device information: browser type, operating system, and device identifiers.
Usage data: pages visited, features used, and interaction patterns.
Location data: approximate location based on IP address for property search relevance.
Cookies and similar technologies (see our Cookies Policy).

3. How We Use Your Information

Providing and improving our property listing and renting services.
Processing rental applications and facilitating tenant-manager communication.
Processing hotel and short-let bookings and sending booking confirmation emails, including check-in instructions provided by property managers.
Processing payments and manager withdrawals securely.
Sending notifications about property updates, booking confirmations, viewing schedules, and complaint status.
Personalising property recommendations and search results.
Verifying user identities and preventing fraud.
Complying with legal obligations and resolving disputes.

4. Data Sharing

We do not sell your personal information. We may share data with:

Other users: Managers and tenants involved in the same rental transaction.
Service providers: Payment processors (Paystack), cloud hosting, email delivery, and analytics services that help us operate the Platform.
Legal authorities: When required by law, court order, or to protect our rights and users' safety.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), hashed passwords (bcrypt), JWT-based authentication, rate limiting, and regular security audits. While we strive to protect your data, no method of electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Deleted accounts are soft-deleted and permanently purged after 90 days. Payment records are retained as required by Nigerian financial regulations.

7. Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your account and associated data.
Withdraw consent for marketing communications at any time.
Data portability — receive your data in a structured, machine-readable format.

To exercise these rights, contact us at hello@padisol.com.

8. Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Platform and updating the "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: hello@padisol.com
Address: No 14C, Westheimer Rd, Ibadan, Oyo State, Nigeria
Phone: +234 700 111 2222